Resolve tickets faster with AI that knows your business
Grounded in your knowledge base. Tuned to your best practices. Zendy Copilot gives every agent instant access to the right answer.
Trusted by support teams worldwide
See Zendy Copilot in action
Watch how Zendy analyzes a real ticket, pulls relevant knowledge, and drafts a grounded response — all in seconds.
Grounded
Secure by Default
Every response is grounded in your verified knowledge base. No hallucinations, no fabricated answers.
Faster Resolutions
Instant AI-powered analysis with knowledge base context cuts average handle time significantly.
Enterprise Ready
Multi-tenant isolation, org-scoped data, and native Zendesk SSO integration.
Empower Every Agent
Junior agents perform like senior experts with AI-powered knowledge at their fingertips.
Up and running in minutes, not months
Four simple steps to transform your support workflow with AI-powered assistance grounded in your own content.
Install from Zendesk Marketplace
Search for Zendy Copilot in the Zendesk Marketplace and install it to your account. One-click setup, no engineering required.
Zendy runs natively inside Zendesk's secure app framework. Grant OAuth permissions during install and the copilot appears in every ticket sidebar automatically.
Enterprise-ready from day one
Built for teams that take security, compliance, and data privacy seriously.
Data Grounding
Every response is grounded in your verified knowledge base — no hallucinations, no fabricated answers.
Org-Level Isolation
Multi-tenant by design. Each organization's data stays completely separate and secure.
Zendesk Native
Runs inside Zendesk's secure app framework with SSO, session auth, and OAuth.
Audit & Analytics
Track every AI suggestion, agent feedback, token usage, and cost metric in real time.
Privacy First
Data is processed per-request and scoped to your organization. We never train on your data.
Multi-Language
AI replies are generated in your customer's language — Dutch, English, German, and more.
Pricing Based on Your Success
Simple, transparent pricing that scales with your team. Every plan includes the full Zendy Copilot — no hidden fees, no feature gates.
Free
Try Zendy with your team — no commitment.
- 50 analyses / month
- 2 agent keys
- 3 KB sources (5 MB)
- Auto KB sync (once)
- 1 admin user
Starter
For small support teams getting started.
$39/mo billed annually Save 20%
- 500 analyses / month
- 5 agent keys
- 10 KB sources (50 MB)
- Auto KB sync every 24h
- $0.18 / analysis overage
- Full Zendy tool suite
- 24/7 support
- 2 admin users
Pro
Most PopularFor growing teams that need full power.
$119/mo billed annually Save 20%
- 2,000 analyses / month
- 20 agent keys
- Unlimited KB sources
- Auto KB sync every 6h
- $0.14 / analysis overage
- Full Zendy tool suite
- Self-learning enabled
- 24/7 support
- Dedicated AI engineer
- 5 admin users
Business
For large operations at scale.
$279/mo billed annually Save 20%
- 5,000 analyses / month
- 50 agent keys
- Unlimited KB sources
- Auto KB sync every 1h
- $0.10 / analysis overage
- Full Zendy tool suite
- Self-learning enabled
- 24/7 support
- Dedicated AI engineer
- 10 admin users
- Custom model tuning
Trusted by support teams
See why Zendesk agents love working with Zendy Copilot.
Frequently Asked Questions
Everything you need to know about Zendy Copilot. Here are some common questions and answers to help you get started.
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